Need help?
Frequently Asked Questions
Orders and shipping
Orders are processed within 1 business day and ship from Sydney. We ship with Australia post and delivery time will depend on your location. We always aim to get your items to you as quickly as we can.
Yes — you can choose express shipping at checkout for faster delivery.
We offer free shipping on all of our jewellery boxes, and on jewellery orders over $75. This will apply automatically at checkout.
Absolutely! Add your message at checkout and we’ll include a handwritten note.
You’ll receive a tracking number by email once your order is dispatched.
Returns and Exchange
We want you to love your purchase. If something isn’t right, contact us within 14 days of delivery to arrange a return.
Please note: For hygiene reasons, we do not accept returns on earrings— thank you for understanding.
Yes — as long as it’s unused and in its original packaging. Just reach out and we’ll help. (Please note: for hygiene reasons we don't exchange earrings).
So sorry! Email us with a photo and your order number, and we’ll make it right.
Gifting and packaging
Yes — all orders come beautifully packaged, and you can also upgrade to gift wrap at checkout.
Yes! Add your message at checkout and we’ll handwrite it for you.
If you notify us that this is a gift, we will ensure there is no receipt including price in the parcel, so your gift remains a surprise.
Product questions
All our pieces are crafted from high-quality sterling silver or gold plating over sterling silver. We choose only materials that look beautiful and last.
Sterling silver may gently tarnish with time, but it can easily be restored with a soft polishing cloth. We also include care instructions to help you keep your piece shining.
Yes — our boxes are as beautiful as the jewellery inside. They make wonderful gifts and many customers keep them as keepsakes.
Most of our necklaces are standard length (40cm) with a 3cm extension.
if you require longer to layer, we also sell extensions on our website.
care instructions
Store your jewellery in a dry place and clean with a soft polishing cloth. Keep it dry for best results.
To protect your jewellery, we recommend removing it before swimming, showering, or exercising.
Yes, you can wear your jewellery every day, however due to its fine nature, extra care and attention is required to maintain its prime condition.
customer support
Email us anytime at hello@idreamofsilver.com — we love to help.
Always. You’ll never get a bot with us — just genuine service.
