Our Commitment to You
At I Dream of Silver, we believe that customer service should be personal, thoughtful, and above all, excellent. You are not just another customer to us – you are part of our community, and we want your experience with us to be seamless and enjoyable. We know how we like to be treated when we shop, and we strive to emulate that in everything we do.
Our Customer Service Principles
- Personalized Care: Every interaction is important to us, and we treat our customers with kindness and respect.
- Quality & Satisfaction: We carefully curate our jewellery collection to ensure it meets high-quality standards so that you love every piece you purchase.
- Transparency & Honesty: From pricing to shipping and returns, we communicate clearly so you always know what to expect.
- Prompt Support: Whether you have a question about a product, need help with an order, or want styling advice, we are here to assist you quickly and efficiently.
Shipping & Delivery
- We process all orders within 1 business day to ensure you receive your purchase as quickly as possible.
- Free shipping is available on orders over $75.
- Orders are shipped via Australia Post, and tracking information is provided within 24 hours of dispatch.
Returns & Refunds
- If you change your mind, we offer a full refund within 30 days of purchase (terms and conditions apply).
- The product must be unused and in its original condition.
- Refunds are processed once the returned item is received.
- For more information, contact us at ruth@idreamofsilver.com.
Exchanges & Replacements
- If you receive a faulty or incorrect item, please let us know immediately.
- We will arrange a replacement or refund, depending on your preference.
How to Reach Us
- Email: ruth@idreamofsilver.com
- Operating Hours: Monday – Friday, 8 AM – 5 PM AEST
- Social Media: Feel free to reach out to us via Instagram or Facebook for quick responses.
At I Dream of Silver, we truly appreciate your support for our small, female-led Australian business. Your satisfaction is our priority, and we will always go the extra mile to ensure you have a wonderful shopping experience. Thank you for choosing us!
💎 Because every piece of jewellery should make you feel amazing. 💎